Starting Thursday Food Delivery Apps In California Like DoorDash Must Refund The Full Amount (Tips/Taxes/Fees) If Orders Are Missing Or Wrong.

Starting Thursday, food delivery apps in California such as DoorDash, Uber Eats, and Grubhub are required to issue full refunds — including tips, taxes, delivery fees, and other charges — if orders are missing, wrong, or partially incorrect. This change comes from California Assembly Bill 578 (AB 578), which aims to protect consumers and ensure they are not charged for items they never receive. Previously, many delivery apps only offered partial refunds, credits, or replacements, leaving customers out-of-pocket for certain costs like gratuities or service fees. 🍽️📱💸

The law also mandates that apps provide transparent itemized billing and allow customers to contact real customer-service representatives to resolve issues. In cases of partial delivery, customers will pay only for the items they receive, with adjustments to all associated fees and taxes. This legislation represents a significant step toward consumer protection in the growing food delivery industry, ensuring accountability and fairness for users of these platforms